Privacy Policy

Naki Radio, LLC (“Naki”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information through our websites, including https://naki.audio (the “Site”), and through our services (our “Services”).

By using the Site and Services, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree to the terms of this Privacy Policy or our Terms of Use, please do not use the Site or Services.

We may update this Privacy Policy from time to time, so please review it periodically. We will post a notice on the Site when we make material changes to this Privacy Policy.

Information We Collect

We may collect information from you in several ways when you use the Site and Services.

Information You Provide

We may collect information that you provide to us, such as your name, email address, phone number, and other contact information — for example when you place an order, subscribe to our newsletter, use our chat assistant, or contact us. When you make a purchase we also collect your shipping and billing address and the details of your order.

Payments are processed by Stripe, our payment processor. Your full card number is provided directly to Stripe and never touches or gets stored on our systems. Stripe's handling of your payment information is described in Stripe's privacy policy.

Information We Collect Automatically

We may collect information about your usage of the Site and Services, such as the pages you view and the features you use. We may also collect information about your device, including the type of device, internet protocol (IP) address, browser type, operating system, and other technical information. Some of this information is collected using cookies and similar technologies, as described below.

Cookies, Analytics & Advertising

We use Google Analytics 4 to understand how visitors use the Site and to measure the effectiveness of our advertising. Google Analytics uses cookies and similar identifiers to collect information such as the pages you visit, how you arrived at the Site, your approximate location (city or region), device and browser information, and the actions you take — including, when you place an order, the order number, the items purchased, and the order amount.

Where you provide contact information such as an email address or phone number (for example at checkout or when subscribing), we may share it with Google in a hashed, pseudonymized form to improve the accuracy of our measurement and advertising audiences. Google cannot read the original values from the hashed data it receives.

You can learn how Google uses data from sites that use its services at policies.google.com/technologies/partner-sites. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on, and you can block or delete cookies using your browser settings.

How We Use Your Information

We may use the information we collect from you for a variety of purposes, including:

• To provide you with the Site and Services
• To process, fulfill and ship your orders, and to send you order updates
• To respond to your inquiries and resolve any issues you may have with the Site or Services
• To improve the Site and Services
• To analyze usage of the Site and Services and measure our advertising
• To detect and prevent fraud and other illegal activities
• To customize your experience with the Site and Services
• To send you promotional materials or other communications

How We Share Your Information

We will not sell or rent your information to any third parties. We may share your information with third parties in the following circumstances:

• With our service providers: We may share your information with our service providers who provide services on our behalf, such as hosting and maintenance, analytics (including Google Analytics, as described above), customer service, marketing, order fulfillment and shipping, distribution of surveys or questionnaires, and payment processing.
• With business partners: We may share your information with our business partners for marketing or promotional purposes.
• As required by law: We may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable law, a subpoena, or other legal process.
• With your consent: We may share your information with third parties when we have your consent to do so.

Children's Privacy

Our products are designed for families, but the Site and Services are intended to be used by parents and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Your Choices

You may opt out of receiving promotional emails from us by following the instructions in those emails. You may also contact us at [email protected]to opt out of receiving promotional emails. For analytics choices, see the Cookies, Analytics & Advertising section above.

Contact Us

If you have any questions about this Privacy Policy, please contact Naki Radio, LLC at [email protected].