Naki Radio, LLC
We do not offer any returns or refunds on any of our products. We understand that sometimes, for whatever reason, the item you purchased may not be the right fit for you or your needs, however, we cannot accept returns or provide refunds for any of our products.
We stand behind the quality of our merchandise. While Naki does not have an open return policy, we are glad to accommodate on a case-by-case basis — if something is wrong with your device or your purchase, get in touch and we will work with you.
A monthly plan is required for playback; content is not included in the purchase of a device. You can cancel your subscription at any time from the Naki Portal. There are no contracts and no cancellation fees.
If your device arrives damaged or stops working, email [email protected] with your order details and a description of the problem and we will help you resolve it.
Reach us at [email protected] or through the contact page.